FAQ

Ordering

How does it work?

Ordering from Partymedic couldn’t be simpler! Just browse through our online shop, select the items you need and confirm your order. Your order will then be dispatched for delivery within minutes.

IMPORTANT – Because of the age restricted products we sell, our delivery drivers must hand the goods over to someone who is over the age of 18. Delivery will be refused if an adult is not present to receive the order and we cannot leave the order unattended at the delivery address, so please make sure you’re home before ordering!

Where do you deliver?

Details of which areas we deliver to can be found here.

When can I order?

We’re open 7 days a week, 12pm to 2am.

How do I pay?

There are a range of payment options available, from card payments to cash. The full range of options will be made available during the checkout process.

How much is delivery?

The delivery fee will vary depending on your location. The closer you are to our depot, the less you’ll pay! To find out more, go to our Delivery Info page.

When will my order arrive?

We’ll aim to deliver your order within 45 minutes of it being placed and will deliver it as quickly as possible, but delivery times will vary depending on how far you are from our depot, how much traffic there is and how busy we are.

Is there a minimum spend?

There is a £15.00 minimum spend (excluding delivery fees), which is necessary to make sure we can cover our costs and pay our drivers fairly for their hard work. It also helps us keep our prices as low as possible!

How old do I have to be to use Partymedic?

Although we sell plenty of products that aren’t age restricted, we have a strict over 18 policy just to be safe. We operate a Challenge 25 policy, so be prepared to show photo ID!